| Freyaz Shroff
KurNiv Head of Operations
World Wide |
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| International
Language Degree |
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Concentration
in Spanish. Graduation Level 7. |
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Berlitz International
Language School. West Palm Beach, FL April, 2006 |
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| Master
of Business Administration |
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Concentration in
Management. |
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Winthrop University.
Rock Hill, SC; May, 1998 |
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| Bachelor of Arts |
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Concentration in
Sociology |
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Furman University.
Greenville, SC; June, 1996 |
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| Languages |
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English Hindi Gujarati
Operational & Functional Levels of Spanish |
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| Professional Achievements |
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Board Member, Chamber of Commerce,
Myrtle Beach, South Carolina.
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Board Member, Leadership Program
for Working Professionals. Myrtle Beach, South
Carolina.
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Council Member, First Union
National Bank Finance Diversity Council. Charlotte,
North Carolina.
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Vice President, Society of
Human Resource Management Local Chapter. Rock
Hill, South Carolina.
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Council Member, Masters of
Business Administration Academic Revisions Council,
Rock Hill, South Carolina.
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| Professional &
Academic Awards |
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Outstanding Community Service
Award presented by Myrtle Beach Chamber of Commerce
Leadership Program.
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Manager of the Year Award
presented by the American Hospitality Association
Education Program.
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Graduate Alumni Scholarship
Award presented by Winthrop University.
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Senior Order Academic &
Leadership Award presented by Furman University.
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Student of the Year for Horry
County School Systems presented by County School
Board.
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| Professional
Experience |
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Success Tools Implemented: |
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Worked with business units to
provide correction and resolution of accounting
and personnel data related issues.
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Documented a comprehensive understanding
of business unit procedures and evaluated
division/department risk factors.
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Worked within a team environment
to add a new customer base to the
Bank’s portfolio: Women Owned Businesses!
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Developed tracking,
reporting, communications and sales tools
for new portfolios.
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Developed procedures
and policy guidelines for all resort specific
operations.
- Worked with a technical department
to automate processes that facilitated effective
and efficient customer interaction.
- Created and implemented procedures
to reduce risk and improve
customer loyalty.
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Worked with technical team to
enhance software to include components
beneficial to client’s revenue statements.
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Co-developed a measurement tool
to assess call centre agent success
in sales and service.
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Collaborated with business units
to develop and implement resolutions
to various issues outlined during internal audits.
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Created a new internal promotion
program to boost employee morale and reduce
employee turnover.
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Worked with property managers
and property level department heads to create
annual payroll budgets.
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Training Completed: |
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Trained team members on creating
accurate and appropriate presentations across areas
of banking, hospitality & real estate.
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Created training procedure,
programs and material for all areas of resort
operations: Housekeeping, Maintenance/Engineering,
Food & Beverage, Front Desk& Reservations.
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Created and implemented customer
service training and training for all software programs
used for hospitality operations.
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Led a team of twenty-five members
to develop a recruiting/training video for a bank’s
management training program.
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Created efficient functioning
and understanding of technical hospitality
property management.
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Conducted software training
for a sales team within the real estate
industry.
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| Community Service |
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Currently assisting in setting
up a youth education sponsorship program for Zarathushti
children, across India.
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Was responsible for creating
programs that reach the Zoroastrian youth across
America and Canada.
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Documented in English, from
Spanish, proposals to help put the center on a path
to financial freedom.
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Oversaw a project to build a
$176,000 building for local children’s shelter
home solely on donations.
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Organized the business sector,
parents and students to keep students in school.
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