Freyaz Shroff KurNiv Head of Operations World Wide

. +91-98922-73973 (M);

International Language Degree
Concentration in Spanish. Graduation Level 7.
Berlitz International Language School. West Palm Beach, FL April, 2006
Master of Business Administration
Concentration in Management.
Winthrop University. Rock Hill, SC; May, 1998
Bachelor of Arts
Concentration in Sociology
Furman University. Greenville, SC; June, 1996
English Hindi Gujarati Operational & Functional Levels of Spanish
Professional Achievements
  • Board Member, Chamber of Commerce, Myrtle Beach, South Carolina.
  • Board Member, Leadership Program for Working Professionals. Myrtle Beach, South Carolina.
  • Council Member, First Union National Bank Finance Diversity Council. Charlotte, North Carolina.
  • Vice President, Society of Human Resource Management Local Chapter. Rock Hill, South Carolina.
  • Council Member, Masters of Business Administration Academic Revisions Council, Rock Hill, South Carolina.
Professional & Academic Awards
  • Outstanding Community Service Award presented by Myrtle Beach Chamber of Commerce Leadership Program.
  • Manager of the Year Award presented by the American Hospitality Association Education Program.
  • Graduate Alumni Scholarship Award presented by Winthrop University.
  • Senior Order Academic & Leadership Award presented by Furman University.
  • Student of the Year for Horry County School Systems presented by County School Board.
Professional Experience
  Success Tools Implemented:
  • Worked with business units to provide correction and resolution of accounting and personnel data related issues.
  • Documented a comprehensive understanding of business unit procedures and evaluated division/department risk factors.
  • Worked within a team environment to add a new customer base to the Bank’s portfolio: Women Owned Businesses!
  • Developed tracking, reporting, communications and sales tools for new portfolios.
  • Developed procedures and policy guidelines for all resort specific operations.
  • Worked with a technical department to automate processes that facilitated effective and efficient customer interaction.
  • Created and implemented procedures to reduce risk and improve customer loyalty.
  • Worked with technical team to enhance software to include components beneficial to client’s revenue statements.
  • Co-developed a measurement tool to assess call centre agent success in sales and service.
  • Collaborated with business units to develop and implement resolutions to various issues outlined during internal audits.
  • Created a new internal promotion program to boost employee morale and reduce employee turnover.
  • Worked with property managers and property level department heads to create annual payroll budgets.
  Training Completed:
  • Trained team members on creating accurate and appropriate presentations across areas of banking, hospitality & real estate.
  • Created training procedure, programs and material for all areas of resort operations: Housekeeping, Maintenance/Engineering, Food & Beverage, Front Desk& Reservations.
  • Created and implemented customer service training and training for all software programs used for hospitality operations.
  • Led a team of twenty-five members to develop a recruiting/training video for a bank’s management training program.
  • Created efficient functioning and understanding of technical hospitality property management.
  • Conducted software training for a sales team within the real estate industry.
Community Service
  • Currently assisting in setting up a youth education sponsorship program for Zarathushti children, across India.
  • Was responsible for creating programs that reach the Zoroastrian youth across America and Canada.
  • Documented in English, from Spanish, proposals to help put the center on a path to financial freedom.
  • Oversaw a project to build a $176,000 building for local children’s shelter home solely on donations.
  • Organized the business sector, parents and students to keep students in school.
Freayaz Shroff is also a Proud Member of the "World Zarathushti Chamber of Commerce".   Proud Member of World Zarathushti Chamber of Commerce
  Business Success Courses:
  Business Writing
Public Speaking and Presenting
Customer Service
Managing Team Diversity
Creating Organization Charts
Creating Employee Manuals
Conducting Effective Meetings
Team Building
  Cross Cultural Success:
  Understanding the Indian Business Mindset
Learning to Live in India
Understanding the American Business Mindset
Learning to Live in America
Working with Culturally Diverse Teams
  Skills Success Courses:
  Basic English
Diction & Speech
Use Your Voice
First Impressions
Thought Processes
Goal Setting
Creative Writing
  Success Tools:
  Business Evaluation
Business Evaluation Recommendations
Achieving Business Success
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